We convey dedicated, best-practices-oriented help desk services that support your enterprise, from self-service support to remote management and diagnostics. We deliver first-rate help desk management services that help clients spanning diverse segments to get the most out of their IT resources.
We use a practical approach, frequently reviewing all offerings via real-time monitoring tools and techniques.
As part of our help desk services offering, we can offer:
- Disaster Recovery services
- Service desk reporting
- Single point of contact for end users
- Customer satisfaction surveys
- Multiple levels of end-user support
- Trend analysis
Key advantages of e-Merchant Help Desk Management services
- Complete support for new application roll-outs
- Quality technical support and other services at economical rates
- Extra support personnel to supplement your in-house help desk
- Emergency coverage in case of large-scale support requirements
- Easy to handle emergencies as you have extra resources